slamming dealers

[Jud Jones]

The other day, I looked in on my KLR to get it ready for the Elephant Ride. It had been sitting for a while, and the battery was down, as I confirmed by turning on the key. When i shut it off, the starter kept grinding, and finished running the battery down before I could disconnect it. I assumed I had fried my starter relay, and got right on the phone to Fred to see if I could get a replacement in time to leave town on Wednesday. Instead of the part, which would have had to come from Kawasaki anyway, what I got from Fred was reassurance and some good advice. Sure enough, and just as he said, after charging the battery and giving the relay a whack with a screwdriver handle, the relay seems to be working fine.

[Fred Hink]

Glad you got your problem fixed and we all expect lots of pictures of your chilly ride. Fred http://www.arrowheadmotorsports.com http://www.angelfire.com/ut/moab/cmc.html

----- Original Message ----- From: "Jud Jones" To: DSN_KLR650@yahoogroups.com> Sent: Sunday, February 06, 2005 10:12 AM Subject: [DSN_KLR650] Thanks, Fred > > > The other day, I looked in on my KLR to get it ready for the Elephant Ride. It had been > sitting for a while, and the battery was down, as I confirmed by turning on the key. When i > shut it off, the starter kept grinding, and finished running the battery down before I could > disconnect it. > > I assumed I had fried my starter relay, and got right on the phone to Fred to see if I could > get a replacement in time to leave town on Wednesday. Instead of the part, which would > have had to come from Kawasaki anyway, what I got from Fred was reassurance and some > good advice. Sure enough, and just as he said, after charging the battery and giving the > relay a whack with a screwdriver handle, the relay seems to be working fine.

[hominyridge]

what I got from Fred was reassurance and some

> good advice. Sure enough, and just as he said, after charging the

battery and giving the

> relay a whack with a screwdriver handle, the relay seems to be

working fine. Fred, could I order one of those special screwdriver handles from you? Billy

[Fred Hink]

You sure can but I don't think you can afford the tech support that comes with it. Fred

----- Original Message ----- From: "hominyridge" To: DSN_KLR650@yahoogroups.com> Sent: Monday, February 07, 2005 6:32 PM Subject: [DSN_KLR650] Re: Thanks, Fred > > > what I got from Fred was reassurance and some > > good advice. Sure enough, and just as he said, after charging the > battery and giving the > > relay a whack with a screwdriver handle, the relay seems to be > working fine. > > > > Fred, could I order one of those special screwdriver handles from you? > > Billy

[kdxkawboy@aol.com]

In a message dated 2/7/2005 9:17:25 PM Pacific Standard Time, whovlands@... writes: LOL!! Good one Steve. I have had my share of "bad" dealers, and a few good ones. While kicking tires on the new bikes, I have watched many customers stomp out with righteous indignation because of "bad" service which was simply caused by them being ignorant and inflexible. West Several of my dirt biking buddies work at the local dealership and oh, the "customer" stories that I have heard. Those bad customers are part of the miserable daily grind, all the more so for the good dealers that work to get returning customers instead of customer returns. Pat G'ville, NV [Non-text portions of this message have been removed]