watch out for ebay seller "steelescycle"
Posted: Mon Mar 24, 2008 5:03 pm
Hi,
I was looking on Ebay to buy a few moto bits, and was about to order
something from an
outfit called "steelescycle". They're a pretty big Ebay seller, but
like some of the larger
sellers, they seem to have a universal policy of retaliatory
feedbacks--if someone gives
them less than stellar feedback, they retaliate with the worst
possible feedback, even
if they were satisfied with the transaction.
(I'd point out that a neutral feedback to someone with thousands of
feedback means very
little, but a negative feedback to a buyer with 20 or 30 means much more.)
I emailed them a polite inquiry about the issue, asking them about
their feedback policy.
This is what they sent me back.
Needless to say, I'm not going to be ordering from them. I urge you all to consider this attitude, when buying from this outfit on Ebay, or if you happen to know where their "brick and mortar" is. Oh, and I normally wouldn't think of posting someone's private email to me for public consumption, but I make an exception because this is a business. - Dave Svoboda, Sandy Eggo [Non-text portions of this message have been removed]>Dear dsvo, > >yep, it's a tough world selling used motorcycle parts on ebay. the >thing to consider when evaluating feedback is the percentage of >negative to positive. 99.3% is an awsome number for any seller. >brick and mortar retail busineses will normally have up to 10% >dissatisfied customers. if an ebay store has less than that, they're >doing well. lots of inexperienced buyers leave neutral/negative >feedback. they don't know how to buy online, or the anonymity makes >them brave. our feedback is as honest as theirs. check further and >you'll see as much positive feedback from buyers who had their >issues resolved through our diligent communication. if you look at >the high dollar items, you'll see nothing but good feeback for us. >it's always the guy buying a $20 part that bitches the most. no >matter how much we work with them, they just want to complain. we've >been in business for 22 years. we don't really need advice. you have >73 feedback, and the last item you bought was $35. you may want to >get a little more experience before offering guidance to a 2702 >feedback seller with over $500,000 in sales. we're definitely an old >school motorcycle shop. we're men who don't take kindly to whiners. >never have. never will. > >- steelescycle