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What IS up with Dual-Star? This topic seems to come up monthly??? Someone recently said they were going to stop by there - I seem to recall they did and were just told that 'they were busy' and trying to get stuff out as fast as they can. Though it seems if you are that busy you could afford to hire some help to at least answer the phone... -- Jim Priest - central NC - 04 KLR650 'Gonzo' Checkout the KLR Resource List and Master Tool List http://www.thecrumb.com/wiki/KLR650_resources http://www.thecrumb.com/wiki/Master_tool_list> Anybody know what's going on there? I've tried both their 800 number > AND their tech number, and I can only get a recording. There is NO > space in their voice mail box! > > I noticed a charge on my VISA card for them on July 3rd and I have NO > orders with them. There's also no email contact on their website. > Doesn't sound like a good place for customer service!
They're all in Mexico by now, spending your hard-earned credit on seviche and Coronas. Mark>On 7/6/07, Gordon P wrote: >> Anybody know what's going on there? I've tried both their 800 number >> AND their tech number, and I can only get a recording. There is NO >> space in their voice mail box! >> >> I noticed a charge on my VISA card for them on July 3rd and I have NO >> orders with them. There's also no email contact on their website. >> Doesn't sound like a good place for customer service! > >What IS up with Dual-Star? This topic seems to come up monthly??? > >Someone recently said they were going to stop by there - I seem to >recall they did and were just told that 'they were busy' and trying to >get stuff out as fast as they can. Though it seems if you are that >busy you could afford to hire some help to at least answer the >phone...
number> > At 1:54 PM -0400 7/6/07, Jim Priest wrote: > >On 7/6/07, Gordon P wrote: > >> Anybody know what's going on there? I've tried both their 800
NO> >> AND their tech number, and I can only get a recording. There is
have NO> >> space in their voice mail box! > >> > >> I noticed a charge on my VISA card for them on July 3rd and I
website.> >> orders with them. There's also no email contact on their
trying to> >> Doesn't sound like a good place for customer service! > > > >What IS up with Dual-Star? This topic seems to come up monthly??? > > > >Someone recently said they were going to stop by there - I seem to > >recall they did and were just told that 'they were busy' and
i got the same run around from DUAL STAR with an order; nobody answering the phone, and when i was able to leave a message(several) they were obviously too busy to return my calls. this went on for 3 months. twice in that time period i actually spoke with someone, and both times they were "cutting the steel" for my back-ordered items and they "should be available" in about 6 more weeks. zero customer service. i've found that there's plenty of other sources for klr parts, and their knowledgable staff WILL answer the phone. you see what i'm saying here??> >get stuff out as fast as they can. Though it seems if you are that > >busy you could afford to hire some help to at least answer the > >phone... > > > They're all in Mexico by now, spending your hard-earned credit on > seviche and Coronas. > > Mark >
[Non-text portions of this message have been removed]> i got the same run around from DUAL STAR ...snip... > zero customer service. i've found that there's plenty of other sources for klr > parts, and their knowledgable staff WILL answer the phone. you see > what i'm saying here??