Wilsons Sandbox

--- In DSN_KLR650@yahoogroups.com, "John Radebaugh" wrote:

> > OK, gotta vent a bit and perhaps those of you considering the purchase > of a Suzuki may take note. > As is common knowledge, 02 and 03 V Stroms had clutch basket issues. > Mine developed it at 12k and now at 20k is positively awful. Suzuki > has replaced many under a "customer satisfaction" arrangement. > I was told by Aurora Suzuki that mine will probably be handled and > paid for by that agreement. > Over the course of a month, I was lead to believe that when the parts > came in, the situtaion would be corrected. Finally an appointment was > made after the service manager said all is ready. Just minutes ago I > got a call from Aurora Suzuki advising me that Suzuki would not cover > it because I am the second owner. What the crap difference that makes > in the problem is beyond me, but as it stands there will be no > coverage. > I will pursue the best price for getting the DL1000 fixed and then all > will be fine with the bike--but not with me. As it stands now, I will > never buy another Suzuki product again. > A company that treats its' customers this way deserves no respect what- > so ever.. > OK the whining is over. Anyone out there wanna by this DL1000 dirt > cheap when I get it fixed???????????????????? > JR in Cashmere > P.S. I have made this post simply to make you aware of the crappy > customer relations Suzuki has displayed about this issue. Do you want > to do business with a company like that??? >

JR - Sorry to hear 'bout your service woes with the Strom. Did they deny your claim based only on the fact that you weren't the original owner, or do you think mileage entered into it? Did you report your situation on any of the big strom sites? You might get some leads on 'taking it higher up the Zuk food chain,' especially if you aren't the only one with that complaint. Big corps hate it when customers start talking between themselves, letters with 'copy to' Motorcycle Consumer News, the state AG, NHTSA, etc. Good luck! Are you going to ride the Easton DS event this year - KLR of course? Pat M

I just heard the same complaint from fellow boater in my other love, whitewater river running. I guy purchased a very expensive Sotor cataraft, still under warrantee. Had some issues with delaminating. Was informed, after sending the boat to them, that because he was the second owner, the work would NOT be covered under warrantee. His boat is up for sale at a rock bottom price! He will never consider Sotor products again. Don't these "stuffed shirts" understand the public talks to each other and the "word" gets around about how or how not they back their products, regardless of who ends being the owner. p.s. Probably will pass on the Suzuki offer! Cheers, Bigdroptwo Pat wrote: --- In DSN_KLR650@yahoogroups.com, "John Radebaugh" wrote:

> > OK, gotta vent a bit and perhaps those of you considering the purchase > of a Suzuki may take note. > As is common knowledge, 02 and 03 V Stroms had clutch basket issues. > Mine developed it at 12k and now at 20k is positively awful. Suzuki > has replaced many under a "customer satisfaction" arrangement. > I was told by Aurora Suzuki that mine will probably be handled and > paid for by that agreement. > Over the course of a month, I was lead to believe that when the parts > came in, the situtaion would be corrected. Finally an appointment was > made after the service manager said all is ready. Just minutes ago I > got a call from Aurora Suzuki advising me that Suzuki would not cover > it because I am the second owner. What the crap difference that makes > in the problem is beyond me, but as it stands there will be no > coverage. > I will pursue the best price for getting the DL1000 fixed and then all > will be fine with the bike--but not with me. As it stands now, I will > never buy another Suzuki product again. > A company that treats its' customers this way deserves no respect what- > so ever.. > OK the whining is over. Anyone out there wanna by this DL1000 dirt > cheap when I get it fixed???????????????????? > JR in Cashmere > P.S. I have made this post simply to make you aware of the crappy > customer relations Suzuki has displayed about this issue. Do you want > to do business with a company like that??? >

JR - Sorry to hear 'bout your service woes with the Strom. Did they deny your claim based only on the fact that you weren't the original owner, or do you think mileage entered into it? Did you report your situation on any of the big strom sites? You might get some leads on 'taking it higher up the Zuk food chain,' especially if you aren't the only one with that complaint. Big corps hate it when customers start talking between themselves, letters with 'copy to' Motorcycle Consumer News, the state AG, NHTSA, etc. Good luck! Are you going to ride the Easton DS event this year - KLR of course? Pat M --------------------------------- Want to be your own boss? Learn how on Yahoo! Small Business. [Non-text portions of this message have been removed]

I learned that years ago when they wouldn't stand behind their head gaskets on a Suzuki Samuri, even when it was obviously a defect in the gasket design and the vehicle was still under the factory warranty. As far as their motorcycles go, I feel the same about Suzuki as I do Ducati, designed only for riders of small stature. At 6'4" I'll stick with my KLR and my R1100GS! Larry --- In DSN_KLR650@yahoogroups.com, "John Radebaugh" wrote:

> > OK, gotta vent a bit and perhaps those of you considering the

purchase

> of a Suzuki may take note. > As is common knowledge, 02 and 03 V Stroms had clutch basket

issues.

> Mine developed it at 12k and now at 20k is positively awful.

Suzuki

> has replaced many under a "customer satisfaction" arrangement. > I was told by Aurora Suzuki that mine will probably be handled and > paid for by that agreement. > Over the course of a month, I was lead to believe that when the

parts

> came in, the situtaion would be corrected. Finally an appointment

was

> made after the service manager said all is ready. Just minutes ago

I

> got a call from Aurora Suzuki advising me that Suzuki would not

cover

> it because I am the second owner. What the crap difference that

makes

> in the problem is beyond me, but as it stands there will be no > coverage. > I will pursue the best price for getting the DL1000 fixed and then

all

> will be fine with the bike--but not with me. As it stands now, I

will

> never buy another Suzuki product again. > A company that treats its' customers this way deserves no respect

what-

> so ever.. > OK the whining is over. Anyone out there wanna by this DL1000 dirt > cheap when I get it fixed???????????????????? > JR in Cashmere > P.S. I have made this post simply to make you aware of the crappy > customer relations Suzuki has displayed about this issue. Do you

want

> to do business with a company like that??? >

Now that the Harley trashing and bashing has subsided, its Suzuki's turn to take it on the chin. Get it out now before the window of opportunity closes. I'm going to hold my fire until we get around to the Bing carburetor on my Greeves Challenger. R -----Original Message----- From: DSN_KLR650@yahoogroups.com [mailto:DSN_KLR650@yahoogroups.com]On Behalf Of Larry M Sent: Tuesday, August 01, 2006 10:04 PM To: DSN_KLR650@yahoogroups.com Subject: [DSN_KLR650] Re: Suzuki Sucks! I learned that years ago when they wouldn't stand behind their head gaskets on a Suzuki Samuri, even when it was obviously a defect in the gasket design and the vehicle was still under the factory warranty. As far as their motorcycles go, I feel the same about Suzuki as I do Ducati, designed only for riders of small stature. At 6'4" I'll stick with my KLR and my R1100GS! Larry --- In DSN_KLR650@yahoogroups.com, "John Radebaugh" wrote:

> > OK, gotta vent a bit and perhaps those of you considering the

purchase

> of a Suzuki may take note. > As is common knowledge, 02 and 03 V Stroms had clutch basket

issues.

> Mine developed it at 12k and now at 20k is positively awful.

Suzuki

> has replaced many under a "customer satisfaction" arrangement. > I was told by Aurora Suzuki that mine will probably be handled and > paid for by that agreement. > Over the course of a month, I was lead to believe that when the

parts

> came in, the situtaion would be corrected. Finally an appointment

was

> made after the service manager said all is ready. Just minutes ago

I

> got a call from Aurora Suzuki advising me that Suzuki would not

cover

> it because I am the second owner. What the crap difference that

makes

> in the problem is beyond me, but as it stands there will be no > coverage. > I will pursue the best price for getting the DL1000 fixed and then

all

> will be fine with the bike--but not with me. As it stands now, I

will

> never buy another Suzuki product again. > A company that treats its' customers this way deserves no respect

what-

> so ever.. > OK the whining is over. Anyone out there wanna by this DL1000 dirt > cheap when I get it fixed???????????????????? > JR in Cashmere > P.S. I have made this post simply to make you aware of the crappy > customer relations Suzuki has displayed about this issue. Do you

want

> to do business with a company like that??? >

[Non-text portions of this message have been removed]

Robert Burns Norm Keller wrote:

> On 8/1/06, Stuart Mumford wrote: > > >> There ya gooooo. >> >> I just scored a Creative Zen Xtra 60GB MP3 player. >> I plan to fill it with bagpipe tunes. >> >> Thanks >> CA Stu >> > > Who was it who said that a real gentleman is someone who can play the bagpipes and doesn't? > > Norm > > [Non-text portions of this message have been removed] > > > > Archive Quicksearch at: http://www.angelfire.com/ut/moab/klr650_data_search.html > List sponsored by Dual Sport News at: www.dualsportnews.com > List FAQ courtesy of Chris Krok at: www.bigcee.com/klr650faq.html > Member Map at: http://www.frappr.com/dsnklr650 > Yahoo! Groups Links > > > > > > > > >

[Non-text portions of this message have been removed]