Wilsons Sandbox

I paid $90 for overnight shipping, was told the items were IN STOCK, and would be shipped TODAY (thursday) and would arrive Friday. I just don't think I should have to pay for a service that was not provided, I wrote Tim a note stating what I thought and that I think he should either charge me for second day shipping only or split the overnight shipping charge with me ($45) which ever worked out better for HIM not me. I think that is fair, paying the saturday charge was also to make up for his mistake which is also fair. I ship out stuff all day along with taking care of customers and programming computers, when I make a mistake I do my best to make the customer happy, charging me for overnight shipping on an item that took two days to get here (regardless of when it was shipped, yes I called him and changed my mind but he addmitted they simply forgot to ship it, it had nothing to do with my call) is not right. I have been extremely patient with Tim and all of the employees of happy trails only because of the fact that so many people speak so highly of them. Otherwise I would have been hell on wheels I'll be happy when I get a smaller shipping charge, and my case. Trev A16

I'm with you Trev. I'm real big on customer service and will go the distance to make sure the buyer is happy. In this case, I would have said "OK, so I won't have it for this weekend, no big deal. Send it FedEx Ground (slow & cheaper than UPS Ground) for FREE". That way, you're comped for your inconvenience and Tim gets off easy. Mark B2 A2 A3 At 10:26 PM +0000 5/31/2002, kilrcalikawi wrote:

>I paid $90 for overnight shipping, was told the items were IN STOCK, >and would be shipped TODAY (thursday) and would arrive Friday. I >just don't think I should have to pay for a service that was not >provided, I wrote Tim a note stating what I thought and that I think >he should either charge me for second day shipping only or split the >overnight shipping charge with me ($45) which ever worked out better >for HIM not me. I think that is fair, paying the saturday charge was >also to make up for his mistake which is also fair. > >I ship out stuff all day along with taking care of customers and >programming computers, when I make a mistake I do my best to make the >customer happy, charging me for overnight shipping on an item that >took two days to get here (regardless of when it was shipped, yes I >called him and changed my mind but he addmitted they simply forgot to >ship it, it had nothing to do with my call) is not right. > >I have been extremely patient with Tim and all of the employees of >happy trails only because of the fact that so many people speak so >highly of them. Otherwise I would have been hell on wheels

You can get upset if you want to, but thats only punishing yourself for something you had no control over. The same kind of thing happened to me, I had ordered some NFL clothing from the internet, and had asked to have it shipped to me the same day, (I wanted it for a party) .. anyhooo, next day and nothing, then the next day and still nothing. So I rang the people up that I had ordered it from and cancelled my order. The lady explains, its too late to stop the shipment, as it left the warehouse the day before, we are very sorry, what can we do to make it up to you ?. Well number one you can take off the extra shipping, something like an extra $19 for next day delivery, and really you should pay for all the shipping, "I said" ... She agreed and took off all shipping costs plus 20% of my colthing bill. I now wish I had ordered more stuff It pays to complain when you have been wronged, so lon as you do it the right way. Dave Salem OR KLR650 SpitFire DR350 Skippy Bengals Fans

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