kawasaki complaints / swingarm nklr
Posted: Thu Jun 14, 2001 6:03 pm
Hi John, it was a Honda dealer that did the dirty deed.
Thanks
CA Stu
--- In DSN_klr650@y..., JANickols@a... wrote: > Dear KLR Listers: > > I read with interest the tale about the ruined swingarm and the dealer's > story about the uninsured mechanic. No insurance, subcontractor, etc., poor > baloney. The dealer is liable for the work of his mechanic. > > There are two easy remedies. First of all, fix the friggin' swing arm with > new or used parts and bring it back to normal. Keep track of all of the > expenses. > > Remedy One: Send a bill and a demand to the dealer ask him to pay for the > fix. No threats or nasty words, please. Write a long thoughtful letter > outlining your complaint, steps taken and any conversations you have had with > the dealer or mechanic. > > Remedy Two: If number one fails, complain to Kawasaki of North America. Ask > them to intervene. Please help, etc. Keep a list of names and phone numbers. > No nasty words or threats. Send them a thoughtful letter and copy of the > first letter to the dealer. > > Gentle, thoughtful and considerate language will usually carry the day in > this kind of rhubarb. Cursing, insulting language and threats to sue are not > helpful. Tenacity rules in this kind of problem. Don't give up. You will > eventually meet someone with the sense to accommodate a complaint and create > a fix of some sort. If the dealer's a bozo, Kawasaki is probably aware of it > and will take steps to cure your beef and assure it doesn't occur in the > future. People get away with bad conduct only when no one stands up to them. > > Good luck to the guy with bum swing arm. > > John > '86 KLR 600 B-2 > > > [Non-text portions of this message have been removed]