dual star tank bag and business ethics

[traderpro2003]

This wasn't the case with DS. DS had evidence supporting the customer "received the order...but it didn't fit." Perhaps DS didn't want to accept the return after install? So he proceeded to cancel charge with the cc company (which did) and then kept the goods. CC company said DS doesn't require proof of signature/signing, so tough luck...judgement: customer...despite forwarding records indicating such receipt of goods. Again, who knows what really happened here...I took it at (DS's) face-value. I appreciate everyone's email responses and sharing experiences. I've learned some things here. Thank you all. Brian

--- In DSN_KLR650@yahoogroups.com, "E.L. Green" wrote: > > --- In DSN_KLR650@yahoogroups.com, "traderpro2003" > wrote: > > But it gets better. Someone (you know who you are) orders $300 of > > goods and then calls the credit card company and cancels the > > charge...leaving DS out $300 because this person claims they never > > received it despite DS phone records?? AND then never returning the > > merchandise? It's wrong and you give other riders a bad image not to > > mention put undue stress on a small company. This individual should > > be charged with theft. It's wrong. > > I'm not this particular person, but I ordered $300 worth of camping > gear from a small vendor (similar to Dual Star) who shipped it to me > via UPS. Finally the UPS tracking site said it'd been delivered, and > I ran home and... nothing there. > > Somebody stole it, but it certainly wasn't me. Indeed, there's no > proof that the driver himself did not steal it -- there was no > signature collected as proof of delivery despite the vendor's request > for proof of delivery. The vendor sighed, shipped me another set of > gear to the office rather than to my home address, and filed a claim > with UPS. UPS paid him off on the claim after not being able to find > the package within their own system. But if the vendor had refused to > ship me another set of gear, you're damned right I would have called > the credit card company and cancelled the charge. I paid for camping > gear, not a tracking number! > > And that, my friend, is... the rest of the story. >